D'oh!

Yesterday I couldn't log into my cpanel account and then to my horror found an error page where my web site should have been. Several hours after placing a support ticket this e-mail message appeared:

Hello,

We are currently experiencing an issue with the Jefferson server which our technicians are looking at now. We have posted a NEWS item on our website concerning this and will update it as soon as we have more from out technicians.

"Jefferson server"? When the hell did get it moved there? The last time I checked it was on the MacDonald server. Thanks for the big heads up on the move. So I go to their web site and here's the announcement:

Tuesday July 4 2006 - 12:30PM - Jefferson.genwebhost.com - Connectivity Issues

Our datacenter technicians have traced the source of the recent issues to a faulty hard drive in the server. The technicians have reinstalled Cpanel on a brand drive and have begun to copy the backup data to the new drive. The account restoration process has already begun and we will be updating this thread with the progress to ensure clients are updated.

What they're backing it up NOW to another server? You mean it wasn't already backed up on another server? I'll have to remember to place yet another support ticket in order to find out what the name of new mystery server is. And don't ask me to cut them slack because it was the 4th of July. This is a Canadian company and for all I know their datacenter technicians are in Bangalore!

Good thing it's only a portfolio site. God forbid I was dependent on this site for my liveihood. Although all my e-mail accounts on that server are all messed up. I'm not happy at all.